Terms and Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your access to and use of Silk Growth ("the Service"), a software-as-a-service outreach CRM platform operated by Silk Growth Ltd, a company registered in England and Wales (company number 17316780), whose registered office is at 86-90 Paul Street, London, EC2A 4NE ("we", "us", or "our"). By registering an account, accessing the Service, or clicking "Accept" on any sign-up flow, you agree to be bound by these Terms in full.

If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity. If you do not agree with any part of these Terms, you must not use the Service.

These Terms should be read alongside our Privacy Policy, which explains how we collect and process your personal data.

2. Definitions

• Account:Your registered user profile on Silk Growth, including credentials and associated data.
• Content:Any text, data, scripts, messages, notes, or files you create, import, or store within the Service.
• Subscription:A paid or free plan that governs your access level, usage limits, and billing cycle.
• Service:The Silk Growth web application, API, and all associated features and tooling.
• User:Any individual who accesses or uses the Service under your Account.

3. Account Registration

To use the Service you must register for an Account by providing a valid email address, a full name, and a password. You agree to:

• Provide accurate, current, and complete registration information.
• Maintain and promptly update your Account information to keep it accurate.
• Keep your password confidential and not share access with unauthorised persons.
• Notify us immediately of any suspected unauthorised use of your Account.
• Accept responsibility for all activity that occurs under your Account.

You must be at least 18 years of age to create an Account. We reserve the right to refuse registration, suspend, or terminate any Account at our sole discretion.

4. Free Trial

Upon registration, each new Account receives a 7-day free trial ("Trial") that grants access to all features available on the Solo plan. The Trial begins at the moment of account creation and expires exactly 7 days later, regardless of usage. No credit card is required to start a Trial.

At the end of the Trial period, your Account automatically reverts to the Basic (free) plan with its associated limits, unless you have upgraded to a paid Subscription. We may modify the Trial duration or features at any time by updating these Terms.

5. Subscriptions and Billing

Paid Subscriptions are available on a monthly or annual basis. All prices are displayed in the currency selected on the pricing page; the billing currency is GBP (British Pounds Sterling) unless otherwise stated at checkout. Prices are inclusive of any applicable VAT where required by law.

5.1 Payment

Payment is processed by our third-party payment provider, Stripe. By subscribing, you authorise us to charge your payment method on a recurring basis until you cancel. We do not store full card details on our servers.

5.2 Upgrades and Downgrades

You may upgrade your Subscription at any time; the new rate applies immediately on a pro-rated basis. Downgrading takes effect at the end of the current billing period. If your usage exceeds the limits of a lower plan upon downgrade, excess data will be preserved but may become inaccessible until you upgrade again.

5.3 Cancellation

You may cancel your Subscription at any time. Cancellation takes effect at the end of the current billing period, after which your Account reverts to the Basic plan. We do not provide refunds for partial billing periods, except where required by applicable law.

5.4 Price Changes

We reserve the right to change Subscription prices. We will give you at least 30 days' notice of any price increase via email or in-app notification before the new price takes effect.

6. Acceptable Use

You agree to use the Service only for lawful purposes and in a manner that does not infringe the rights of any third party. You must not:

• Use the Service to send unsolicited commercial communications (spam) in violation of applicable laws, including the UK Privacy and Electronic Communications Regulations (PECR) and the EU General Data Protection Regulation (GDPR).
• Harvest, collect, or store personal data of third parties without a lawful basis.
• Upload or transmit any content that is illegal, harmful, defamatory, obscene, or infringes any intellectual property rights.
• Attempt to gain unauthorised access to any part of the Service, its servers, or connected systems.
• Interfere with or disrupt the integrity or performance of the Service.
• Use automated means (bots, scrapers, crawlers) to access the Service beyond what the API expressly permits.
• Reverse-engineer, decompile, or disassemble any part of the Service.
• Resell, sublicense, or provide the Service to third parties without our written consent.
• Use the AI-generation features to create content that is misleading, fraudulent, or used for identity deception.

We reserve the right to suspend or terminate any Account that violates this section, with or without notice.

7. Intellectual Property

All software, design, trademarks, logos, and content forming the Service are owned by or licensed to Silk Growth and are protected by copyright, trade mark, and other intellectual property laws.

You retain full ownership of all Content you create, upload, or input into the Service. By using the Service, you grant us a limited, non-exclusive, royalty-free licence to store, process, and display your Content solely to provide the Service to you. We do not claim any ownership over your Content and do not use it to train AI models or for any commercial purpose beyond service delivery.

AI-generated scripts, hooks, and strategies produced by the Service are provided for your personal or business use. We do not warrant that AI-generated content is unique or free from third-party intellectual property claims.

8. Third-Party Integrations

The Service allows you to connect third-party services (including Gmail, Outlook, Shopify, Twilio, Resend, WhatsApp, Google Calendar, Zapier, and Calendly). Your use of these integrations is subject to the respective third party's terms of service and privacy policies. We are not responsible for the availability, accuracy, or conduct of any third-party service.

Credentials you provide to connect integrations are encrypted at rest and in transit. They are used solely to provide the integration features you configure. We do not share integration credentials with any third party beyond what is necessary to establish the connection you request.

9. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the processing of your data as described in the Privacy Policy.

You are the data controller for any personal data of third parties (such as your leads and contacts) that you enter into the Service. We process that data as your data processor in accordance with our Data Processing terms, which form part of these Terms. You are responsible for ensuring you have a valid legal basis under applicable data protection law to process and store such third-party personal data.

10. Service Availability and Changes

We aim to provide a reliable and high-quality Service but do not guarantee 100% uptime. The Service is provided "as is" and we reserve the right to modify, suspend, or discontinue any feature or the Service itself, with or without notice, at any time.

We will make reasonable efforts to notify you of significant planned changes or maintenance windows via email or in-app notification. We shall not be liable for any loss or damage caused by such modifications or interruptions.

11. Disclaimers

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis without any warranty, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Service will meet your specific requirements, that it will be uninterrupted or error-free, or that any defects will be corrected. AI-generated content (scripts, strategies, hooks) is provided for informational and productivity purposes only; we make no guarantee as to the accuracy, effectiveness, or suitability of such content for your purposes.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Silk Growth shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you in connection with these Terms shall not exceed the greater of (a) the total fees paid by you to us in the 12 months preceding the claim, or (b) £100.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Silk Growth and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Service, your Content, your violation of these Terms, or your infringement of any intellectual property or other rights of any third party.

14. Termination

You may terminate your Account at any time by contacting us at info@silkgrowth.com. We will delete your Account and personal data in accordance with our Privacy Policy.

We may suspend or terminate your Account immediately, without prior notice, if we have reason to believe you have violated these Terms, if required by law, or if we reasonably believe your use poses a risk to the Service or other users. Upon termination, your right to use the Service ceases immediately. We will retain your data for up to 30 days post-termination to allow for re-activation before permanent deletion.

15. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer based in another jurisdiction, you may also have rights under the laws of your country of residence that cannot be overridden by this clause.

16. Changes to These Terms

We reserve the right to update these Terms at any time. When we make material changes, we will notify you via email or a prominent in-app notice at least 14 days before the new Terms take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

We encourage you to review these Terms periodically. The date of the most recent revision appears at the top of this page.

17. Contact

If you have any questions about these Terms, please contact us: